Refund Policy

Last Updated: May 30, 2026

1. Overview

This Refund Policy explains how refunds are handled for purchases of NetNotGross (NNG), a digital software product provided by QuirkyMaster ("we", "our", or "Provider").

By purchasing NNG, you acknowledge and agree to this Refund Policy.

2. Digital Product Nature

NNG is a digital product delivered electronically through license activation and access to a Google Sheets-based software instance.

Once a license is delivered and activated, the product is considered fully delivered.

3. Free Trial Availability

A free trial version of NNG is available prior to purchase.

The trial is intended to allow users to evaluate the functionality and suitability of the product before making a purchase decision.

We strongly encourage users to use the trial before purchasing.

4. General Refund Policy

Because NNG is a digital product with immediate access and delivery, refunds are generally not provided after license delivery or activation.

However, refund requests may be reviewed on a case-by-case basis at our sole discretion.

5. Eligible Refund Situations

Refunds may be considered in the following cases:

• Duplicate payment or accidental multiple charges

• Verified technical error preventing access to the product that cannot be resolved

• Billing errors caused by the payment processor

6. Non-Refundable Situations

Refunds will generally not be granted in the following cases:

• Change of mind after purchase

• Lack of use or partial use of the product

• User misunderstanding of product functionality (trial is provided for evaluation)

• Failure to read product description or Terms of Service

• Issues related to user’s Google account, device, or setup environment

7. Chargebacks

Initiating a chargeback without first contacting support may result in:

• Suspension or revocation of license access

• Restriction from future purchases

• Investigation of account activity

We encourage users to contact us directly to resolve any issues before initiating disputes.

8. Refund Request Process

To request a refund, please contact us at:

hello.rhythm.dm@gmail.com

Please include:

• Email used for purchase

• Transaction ID (PayPal)

• Description of the issue

We aim to review refund requests within a reasonable timeframe.

9. Payment Processor

Payments are processed through PayPal.

All financial transactions are subject to PayPal’s own policies and procedures in addition to this Refund Policy.

10. Changes to This Policy

We may update this Refund Policy from time to time.

Changes will be posted on this page with an updated "Last Updated" date.

Continued use of the Service constitutes acceptance of the updated Policy.

11. Contact

QuirkyMaster
Email: hello.rhythm.dm@gmail.com
Location: Kharkiv, Ukraine
Website: quirkymaster.com